Category Archives: Family Services Committee

Family Services Meeting Minutes – 9/12/17

Family Services Meeting MInutes
September 12, 2017

In attendance: Christina Aliengena, NEFWC, Yoshi Bird, YWCA, Ellen Broadhurst, West Springfield Public Schools, Anthia Elliott, Safe Passage, Holly Florek, CHD, Lindsay Hunt, Pittsfield Community Connection, Jenise Katalina, Square One, Faith Lafayette, NEFWC, Fran Lemay, ServiceNet, Luis Martinez CHD, Donna Nadeau, DHCD, Jenni Pothier, Tenancy Preservation Project, Steve Plummer, Springfield Partners, Pamela Schwartz, Network, Sarah Slautterback, DESE, Janna Tetrault, Community Action,  Janette Vigo, Way Finders, Lauren Voyer, Way Finders

DHCD and Data Announcements:

  • Jane Banks, new Associate Director of Housing Stabilization, sends her regards and regrets at not being able to make today’s meeting but is looking forward to seeing us in October.  She reported that all is well.  Pamela will relay our regards back!
  • In view of the high level DHCD staff transition and summer schedules, there has not been the usual monthly DHCD phone call with providers where statewide and regional data is shared.  This will likely happen again at the end of this month.
  • Donna Nadeau reminded all providers that Boston Housing Authority is distributing Leading the Way Home vouchers to all families who have any ties to Boston (i.e., living out here but originally from there or worked there, etc.).  This is a fantastic opportunity for a maximally mobile voucher so be sure to review status of families to determine whether a Boston connection exists.
  • Sara Slautterback reported that there are now only 41 families living in hotels, split between Waltham and Malden.
  • Sara also reported that schools reported over 21,000 homeless students in the system last year.  While this number is similar to years past, there is a large increase in doubled up families.  There were especially significant increases in New Bedford (near Amazon’s new offices) and Lowell (home of UMass Lowell).
  • CHD reported that its “front door team” diverted over 30 families into housing this past month.
  • Ellen Broadhurst of West Springfield Public Schools reported that she has seen a number of families being forced to pay for hotels themselves to avoid homelessness.

We will look forward to a more complete DHCD data update at our October meeting.

Domestic Violence/EA Work Group Report:

Yoshi Bird of the YWCA reported on behalf of the work group, which has met twice since our family services committee last met.  It includes DV providers from across all four counties as well as DTA/DV representation.  The goal is to create a workplan that will result in improved coordination between the systems (specifically integrating the work into the coordinated entry systems of each sub-region) and improved outcomes.  This requires establishing baseline measurements and creating indicators for progress, strategies for getting there and outcome measures. For example, one measure is to increase the number of families experiencing DV who access HomeBASE; another is to improve access and quality of data around families in our region who are experiencing DV.  We know we need to do better at identifying when DV is the originating reason for homelessness (and accessing EA).  We also know we need to do better at improving communication between the systems so families are not inadvertently placed near their abusers.

Jenni of TPP noted that they are working on the prevention side to collect data on their intake to track DV experience in relation to housing instability.  They are finding a very high correlation. Yoshi will follow-up to learn more about their data collection.

Yoshi and Gerry McCafferty are working together to produce a draft work plan for the working group, which is meeting again on 10/3.  We will bring a draft for this committee’s review to our next meeting on 10/10.

Override Update

The group discussed that the Legislature is taking up override votes on the Governor’s vetoes in the next couple of days.  The HCEC funding cut is especially concerning for families as is the cut to Horizons Play Spaces  which provides play spaces and child care for children in shelters. Pamela will send out a targeted email following this email with information on the override votes and how to contact your legislator.


  • Holly Florek of CHD announced that she has taken Jane Banks’ place and Luis Martinez has taken Yoshi’s place (she was formerly at CHD).  They are getting up to speed!
  • Yoshi Bird announced that Kristin Peterson of the YWCA has left and Yoshi should now be the contact for the committee for any Y related inquiries.
  • Lauren Voyer of Way Finders announced that RAFT funds are being distributed through the HCECs.  The demand is very high. If anyone needs transportation help from Northampton to their Holyoke or Springfield offices for HCEC assessments, they should reach out to Luz Alvarado – Way Finders got its ESG funding renewed for its rapid re-housing program and for its Holyoke supportive housing program. Also, note that Way Finders has a new website: 
  • Sarah Slautterback announced that she has drafted a new RFP for school districts to encourage partnerships with housing providers. It will be released as a planning grant this Fall (to launch in Jan/Feb) as a 3 year continuation grant for roughly $75-100K per year.  School districts are eligible to apply if more than 5% of the student population is homeless. While schools must be the lead contractor, they can sub-contract with providers.
  • Janna Tatreault of Community Action reminded all that for their service area (Franklin, Hampshire, North Quabbin) their Community Resources program offers small financial assistance for utility and rent arrears, in addition to information and referrals.
  • Jenise Katalina of Square One reported on a very successful workshop for families with facilitators from Way Finders where parents were provided parenting education, housing search assistance, support in applying for SNAP and other benefits and more.  Hoping to do it again.
  • Lindsay Hunt of Pittsfield Community Connection offered a snapshot of her program: offers support services to young adults ages 17-24 years who are proven risks by virtue of being either victims or perpetrators of violent crimes or formerly incarcerated or suffering family disruption and hardship in other ways.  They are part of Berkshire Children and Families. They suffered a one-third budget cut in this last budget cycle so they had to move offices from downtown and they may lose staff.  They have 96 young people on their list and roughly 20 who are active.  She sees a lot of homelessness among the young people she serves and is glad to be connected (and the committee is glad, too).

Next meetings:

Tuesday, October 10, 1-2:30 pm, CHD

Tuesday, November 14, 9:30 am – 11:00 am, Northampton Senior Center

Tuesday, December 12, 1-2:30 pm, CHD

Domestic Violence/Emergency Assistance Work Group Meeting Minutes – 9/6/17

DV/EA Working Group
Meeting Minutes – 9/6/17
In attendance:  Yoshi Bird, YWCA, Anthia Elliott, Safe Passage, Jane Lindfors, DTA/DV unit, Heather Marshall, Elizabeth Freeman Center, Gerry McCafferty, City of Springfield/Hampden County CoC, Pamela Schwartz, Network, Tonya Sparks, WomanShelter
Major issues identified:
  • Releases!  How do we do the work of coordinated entry and protect confidentiality? Gerry will reach out to a HUD TA person who is designated to addresses these challenges.
  • Three County CoC: how is it addressing DV needs in its mix of funded housing solutions? Heather will raise this at its next board meeting (in Oct.); Anthia will consider attending or reaching our directly to Dave.
  • DV access to HomeBASE: why has no family accessed this resource? Is it the quid pro quo of a DHCD requirement for a DV shelter to allocate a bed to an EA family suffering DV in exchange for a DV family receiving HomeBASE? Is it too stringent income eligibility requirements? Is it concern for setting up a family for the “cliff effect” when benefit is gone? We agreed we needed to separate out the policy limitations around the benefit (the cliff effect) from the administrative barriers to accessing the benefit.  We think there is a communication gap between the leadership at DHCD/DPH and the case managers/administrators of the program.  More to understand there.
  • Must address INDIVIDUALS’ access to DV resources
  • Must address DHCD system gap in failing to adequately capture DV as the truly originating reason for becoming homeless
On the draft workplan reviewed at the meeting:
On Goals (as written in this current draft):
  • On second and third “indicators” of first goal of “improve access” we need to define what it means to successfully refer and how to measure it (perhaps these two indicators will be conflated and then fleshed out through strategies)
  • Goals of “integrate DV providers in the coordinated entry effort” and “increase collaboration between DV and EA providers” should be shifted to “strategies” to achieve the goal of “improve access to resources for DV survivors”
  • Other strategies for “improve access” include resolving the release of information challenge and gaining clarity on (3 County) CoC allocation of resources in relation to DV needs
  • Add a goal that pertains to increasing access to DV services for individuals
  • On data collection goal, add outcomes: CoC will provide data it already collects on individuals and DV (HUD requires the question on its intake); and improve accuracy of data collected (possible strategy: DV providers train non-DV providers on info collection)
  • On data collection, add ascertaining more accurate number of EA families in the system due to DV (unclear on strategies)
On Action Plans:  we agreed that the format would change so the document is one work plan with each goal containing a breakdown of strategies, indicators, outcomes – and all the columns will still fit on one page!
Next meeting date: October 3, 3:30-5:00 pm, Northampton Senior Center

Family Services Meeting Minutes – 7/11/17

Family Services Committee Meeting Minutes

In attendance:  Jesus Arce, City of Springfield, Jane Banks, CHD, Shelly Benoit, BHN, Yoshi Bird, YWCA, Joel Cox, PFC/NEFWC, Anthia Elliott, Safe Passage, Holly Florek, CHD, Jane Lindfors, DTA-DV unit, Luis Martinez, CHD, Donna Nadeau, DHCD, Katherine Oquendo, PFC/NEFWC, Jenni Pothier, TPP, Yarelles Rivera, PFC/NEFWC, Pamela Schwartz, Network, TJ Steele, Springfield Partners, Janna Tetreault, Community Action, Luz Vega, WomanShelter, Janette Vigo, Way Finders, Lauren Voyer, Way Finders

FY18 Budget Update:

The group reviewed the Conference Committee budget outcomes (click here for a breakdown in relation to Network priorities). The outcomes are mixed, e.g., big loss on youth funding and Secure Jobs; some gains on RAFT and TPP. The Governor is now within his 10 day period to decide any vetoes.  Pamela will keep the group posted.

Family homelessness data update:

Pamela shared some of the data from the monthly DHCD reports required by the legislature. Click here for more information.

Donna shared that Western and Central MA (her region) re-housed 82 families in the month of June alone, a fantastic accomplishment and the highest in the state.  Reasons named for this success include: great case managers, housing staff, effective use of DHCD’s Strategic Housing funds, and great relationships with landlords.  It was also noted that Eastern MA poses the additional challenge of higher housing costs (and many units in need of repair at the Boston Housing Authority).

Jane Banks pointed out that while it’s a great effort, there is still much progress to be made as area agencies are at roughly 70-75% of their re-housing goal for this fiscal year.  The hope is to apply lessons learned in the diversion effort to the re-housing effort to increase success even more.

An exciting new hire of one of our own at DHCD!
Jane Banks, after 19 years at CHD, has accepted a position as the new Assistant Undersecretary for the Division of Housing Stabilization.  Congratulations to Jane and to all of us in Western MA (and the Commonwealth!).  Jane shared a few thoughts about her incoming position, including the imminent focus on planning for the re-procurement of both the family and individual shelter system that is on deck for FY19.  Coordination and collaboration will feature prominently in the application process, as well as measurable goals.  Additionally, workforce development – how to help families reach a livable wage – will also be an area of focus.

This conversation was the segue into our next topic, which is:

Committee workplan/goals for FY18

The group agreed that using the Committee as a sounding board for the re-procurement process would be very useful.  Specifically, we discussed starting now to work on creating measurable goals that capture cross-system outcomes development.  Even more specifically, this goal was discussed in relation to the desire to create more efficient and effective collaboration between the DV and EA system and to quantify what that would look like.

We agreed to convene a sub-committee to begin planning for this work.  Pamela will follow-up with: Yoshi Bird, Jane Lindfors, Holly Florek, Anthia Elliot and we will report back at our next meeting.

Next meeting date:

Tuesday, Sept. 12, 9:30-11 am, Northampton Senior Center, 67 Conz Street, Northampton

Announcement: BHN’s Project FIT is open for referrals.  It provides wrap-around support services to families in housing crisis who have a behavioral health need.  Please click here for overview information and here for the referral form.

Family Services Meeting Minutes – 6/13/17

Family Services Committee Meeting Minutes
June 13, 2017
In attendance: Jane Banks, CHD, Shelly Benoit, BHN, Yoshi Bird, YWCA, Joel Cox, NEFWC, Hilary Cronin, VA HUD/VASH, Anthia Eliott, Safe Passage, Fran Lemay, ServiceNet, Jane Lindfors, DTA/DV Unit, Heather Marshall, Elizabeth Freeman Center, Luis Martinez, CHD, Yeisie Mateo, DCF, Michelle Michaelian, BHN, Donna Nadeau, DHCD, Steve Plummer, Springfield Partners, Jenni Pothier, Tenancy Preservation Project, Pamela Schwartz, Network, Janna Tetreault, Community Action, Janette Vigo, Way Finders, Mandy Winalski, Community Legal Aid

Family Homelessness Resource Fair Feedback Discussion:
See attached summary of attendees (based on sign-in sheet) and feedback provided at the event.  Overwhelmingly positive – great information, great energy, great way to meet people and discover resources –  with agreed upon suggestions for improvement:
  • more space
  • more time for break-outs
  •  bigger separation between break-out groups and main hall
  • break-out schedule more broadly posted (suggestion to have it posted on a big screen in the main room)
  • names and contact info of all participants provided in one hand-out
Additional comments from the meeting today:
Program staff really liked it; it was great to finally attach faces to names; great to feel the unity; impressed with breadth of experience and diversity of providers; so well set-up and professional (huge kudos once again to CHD)
HCC has offered to try to secure us the whole multi-purpose room with classrooms next year.  Advised to get them a date ASAP.
So the group decided first choice was: Thursday, June 7, 2018, 8:30-1:30, 4 classrooms allowing for 4 break-outs  to be repeated twice (with 45 minutes for each break-out group)
Second choice: Thurs., 7/14
[NOTE: since this meeting date, HCC reported that 7/7 is not available but 7/14 is, so the Fair date is confirmed for Thurs., July 14]
We celebrated this accomplishment with a toast and cake!  (Thanks again to Jane for providing).  And we had the bonus celebration of Janette’s birthday!
FY18 State Budget:
Pamela reported that the budget is now in Conference Committee where differences between the House and Senate budgets are being resolved.  The estimated revenue shortfall is appropriately concerning; unclear what will unfold, but it’s important to weigh in with the Committee.  Pamela will send a summary advocacy email early next week.
Homes for Families Visioning Day: 8/10, 9:30 am – 2:30 pm at Worcester Centrum.  A great and inspiring day.  Join if you can!  Jane will send out notice and Pamela will relay.
Next meeting dates:
Tuesday, July 11, 1-2:30 pm, CHD
Tuesday, Sept. 12, 9:30-11:00 am, Northampton Senior Center
Attachments area